Volunteer FAQ

What does a Volunteer do?

Our volunteers do a variety of tasks that make our festival possible: selling tickets, doing garbage runs, working in the bars etc. Go to the Volunteer Jobs page for a complete list of all our teams and a brief description of what they do.

Can I volunteer if I’m under 18?

Yes! If you are aged 16 years and over at the start of the Festival you are eligible to volunteer. But please be aware that some teams are only suitable for those over the age of 18. If you are under 18 you will need to fill in a Youth Consent Form and return it to the Volunteer Manager before your application is processed.

What does a volunteer get in return for their time?

A volunteer gets free access to the Festival, as well as free camping, free tea and coffee in the volunteer centre, discounted meals from selected stall holders, and can attend the volunteer drinks on the final night of the Festival. Ask your Coordinator for details.

Being a volunteer is a great way to meet a community of other like-minded individuals, where friendships and memories are made for a lifetime.

What is a Volunteer’s time commitment?

The minimum time commitment required to earn free entry to the Festival is twenty (20) hours. The Festival runs for four and a half days, and so for most areas this will equate with being rostered for five hours a day for four days. However, some Festival areas (such as Venue Management and Setup and Pack down) may have other time commitments to cover their need for staffing. The configuration of the twenty hours is something that you organise with your Coordinator.

How does a Volunteer get their admission?

All Festival goers, whether volunteers or ticket buyers, must wear the admission wristband to enter the Festival. Volunteers are able to collect their wristbands at Festival Registration (located next to the Ticket Office on Gate 7 – off Wells Station Road). If you are rostered to work over the Festival (Thursday night through to Monday evening), you may check in any time from 5pm Wednesday evening, so that you can attend before your shift begins. If you are rostered to work during the setup of the Festival, you may pick up your wristband from 11am Monday morning. Volunteers may also collect their wristbands at the volunteer orientation day (Sunday Pre Festival).

Volunteers will need their PDF ticket and photo ID (driver’s license, uni ID card, passport etc) to collect their wristbands. If you do not have photo ID you will need to contact the Festival Office before the start of the festival so other arrangements can be made.

What if I can’t or don’t want to work during the Festival, but I’d love to help somehow?

We have a number of places available for before and after the Festival. You can work in our Mitchell Office ticket sales team during the year (40 hours minimum), in Setup and Pack Down team in the days before and after the Festival (till the job is done) or in Cleanup on Tuesday, Wednesday and Thursday (20 Hours) after the Festival.

What happens after I have signed up?

You will receive 2 emails acknowledgment of your volunteer application upon submission.

  1. A summary of the information in your application and a link to the induction
  2. A confirmation that you have completed the induction and that your application has gone through

In January Acceptance letters will be emailed out to successful Volunteers with the details of their team placement and Coordinator. You become official as a volunteer once you have agreed to a roster with your Coordinator. So email your Coordinator and negotiate your roster as soon as you can. Most Coordinators will confirm team placement with you by email.

Where can Volunteers eat?

Many of our food stalls support the Festival by providing food at discounted prices for our volunteers.

Food stalls offering discounts will:

  • Display the ‘Volunteer Discount’ Symbol on their stall
  • Clearly advertise their discount options
    (discounts will vary and could include an overall % discount on all items, % discount on selected items only or meal deals e.g. free drink with a meal).

In order to receive discounts volunteer

  • Must be wearing their volunteer nametag
  • Must ask for the discount when ordering (not after it has been rung up on the cash register and served).

 

What if I need to cancel?

We need to know that a person would not be able to make their original commitment as soon as you are sure. Contact the Volunteer Manager ASAP. An email voladmin@folkfestival.org.au or phone call 02 6262 4792 is sufficient. We will mark your record and make sure your coordinator is aware so that you are not marked as a no-show volunteer.