Question 1

Where is the National Folk Festival held?

Accepted Answer

The National Folk Festival is located at EPIC (Exhibition Park in Canberra). 10 Flemington Rd. Mitchell ACT 2602

Question 2

First Aid

Accepted Answer

For all major medical emergencies call 000. First Aid services are available near the Flemington Road Ticket Office, in Central Park. All security staff are able to render basic first aid assistance and are available 24 hours.

Question 3

Information or Assistance at the Festival

Accepted Answer

For non-urgent issues, the Festival Office operates between the following hours: 
Thursday - Sunday: 8am - 10pm
Monday: 8am - 8pm
For urgent issues, a 24-hour Emergency Control Centre (ECC) operates on site. They assist with emergencies, medical or otherwise, and can coordinate with Security for issues such as offensive behaviour, underage drinking, theft, vandalism, excessive noise in the campgrounds, safety concerns, and unauthorised entry to site.

Question 4

Lost Children

Accepted Answer

Please report all lost children to the Festival Office, Festival Security or Emergency Control Centre. All children at the Festival have a parent or guardian phone number logged against their wristband.

Question 5

Conditions of Entry

Accepted Answer

Footwear must be worn at all times whilst in the Festival Entertainment Zone.

No animals are permitted on the Festival site (including the camping areas), with the exception of registered Assistance Animals. All Assistance Animals must be registered with the Festival prior to arrival. For more information on Assistance Animals at the Festival, please visit our Accessibility page.

Offensive behaviour, theft and vandalism will result in removal from the Festival site. In this situation, no refund will be given, per the Festival’s Refund Policy.

The Festival Entertainment Zone is a licensed venue. BYO alcohol is not permitted. Police will be notified of all instances of underage drinking or secondary supply of alcohol. Offenders will have their wristband removed and be escorted off the Festival site.

There is strictly no glass permitted within the Festival Entertainment Zone.

No wristband, no entry. Festival wristbands must be worn at all times on the Festival site.

Discretionary bag checks may be conducted. All patrons are responsible for their own wristbands/tickets.

Lost, damaged or misplaced wristbands will not be reissued unless agreed by the Festival Director.

All vehicles on the Festival site must display a valid vehicle pass.

Question 6

Licensed Bars

Accepted Answer

Festival Bars are conducted according to ACT licensing regulations. It is an offence to sell or supply liquor to any person who is intoxicated or under 18 years of age. Underage drinking and secondary supply of alcohol to minors will not be tolerated and offenders will be referred to the police. There is no BYO alcohol permitted in the Festival Entertainment Zone. No glass bottles, including water bottles are permitted in the Festival Entertainment Zone. All glass will be confiscated by Security personnel. No alcohol is permitted to leave the Festival Entertainment Zone.

Question 7

Smoking

Accepted Answer

The Festival Entertainment Zone is smoke-free, including e-cigarettes and vapes. Smokers are asked to smoke or vape within one of our unlicensed, designated outdoor smoking areas.

Question 8

Bag Checks and Prohibited Items

Accepted Answer

All patrons carrying bags will be required to present their bags for inspection when entering the Festival Entertainment Zone.
Prohibited items include:
Glass (Including food containers and bottles)
Knives and weapons
Alcohol and illicit substances 
Fire-twirling equipment, sparklers and flares
These items are prohibited for the safety of all staff, volunteers and attendees.

Question 9

Ticket Office Locations

Accepted Answer

Flemington Road Ticket Office, Gate 2 - Open to members of the public arriving by bus, tram or being dropped off in private vehicles or taxis. Disability and VIP Parking only at this Gate.
This ticket office only opens during the festival (Thursday 5pm onwards)
Old Well Station Road Ticket Office, Gate 7 - At the northern end of EPIC, Gate 7. Most Season and Day Ticket holders will use this Gate. Season + Camping ticket holders must use this entrance for initial entry.
This ticket office opens from Monday pre-festival for our pre-festival campers and volunteers.

Question 10

On Foot

Accepted Answer

Depending on where you’re located, you may like to walk to the Festival. The Flemington Road Entry is the easiest to access on foot, please note this entry only opens at 5pm on Thursday. 
You can use the journey planner at https://www.transport.act.gov.au/getting-around/journey-planner to plan your route. Make sure you select ‘Walking’ under the ‘Options’ tab.

FREQUENTLY ASKED QUESTIONS

EMERGENCY AND GENERAL INFORMATIO

Where is the National Folk Festival held?

First Aid

Information or Assistance at the Festival

Lost Children

Conditions of Entry

Licensed Bars

Smoking

Bag Checks and Prohibited Items

Ticket Office Locations

On Foot

FESTIVAL SERVICES

Bike Minding

Cloakroom

Festival Office

Festival Shop

Festival Transport

Instrument Lock Up

Lost & Found Property

Address: Exhibition Park in Canberra
Visitors by appointment only

Email: info@folkfestival.org.au

Phone/Office hours: 10am-4pm Monday-Friday

Phone: +61 2 6262 4792

Post: PO BOX 179, Mitchell ACT, 2911 Australia

ABN: 96 058 761 274

FREQUENTLY ASKED QUESTIONS

EMERGENCY AND GENERAL INFORMATIO

Where is the National Folk Festival held?

First Aid

Information or Assistance at the Festival

Lost Children

Conditions of Entry

Licensed Bars

Smoking

Bag Checks and Prohibited Items

Ticket Office Locations

On Foot

FESTIVAL SERVICES

Bike Minding

Cloakroom

Festival Office

Festival Shop

Festival Transport

Instrument Lock Up

Lost & Found Property

Address: Exhibition Park in Canberra Visitors by appointment only Email: info@folkfestival.org.au Phone/Office hours: 10am-4pm Monday-Friday Phone: +61 2 6262 4792 Post: PO BOX 179, Mitchell ACT, 2911 Australia ABN: 96 058 761 274

Address: Exhibition Park in Canberra
Visitors by appointment only

Email: info@folkfestival.org.au

Phone/Office hours: 10am-4pm Monday-Friday

Phone: +61 2 6262 4792

Post: PO BOX 179, Mitchell ACT, 2911 Australia

ABN: 96 058 761 274