Question 1

Bike Minding

Accepted Answer

Pedal Power operates a bike minding area with bike racks near the Flemington Road entry (Gate 2). We recommend Festival attendees bring their own bike locks for added security. The Festival takes no responsibility for lost, stolen or damaged bikes.

Question 2

Cloakroom

Accepted Answer

• Think of it as your festival’s personal concierge for coats and treasures. Whether you’ve brought along a cosy jacket (even though we’ve ordered sunshine for the day!) or scored something fabulous from one of our stalls, we’ve got you covered - literally.
 • This addition comes straight from your feedback: you asked for a safe spot to stash your stuff, and we listened! So, relax, roam, and enjoy the festival knowing your belongings are in good hands.
 • The Festival takes no responsibility for lost, damaged or stolen property.
 • Located in the Quokka Building.

Question 3

Festival Office

Accepted Answer

The Festival Office is located in the Entertainment Zone. It’s a hub of on-site information for patrons, performers and volunteers, so if there’s something you need help with or would like to know, please pay a visit and our friendly team will assist you.

Question 4

Festival Shop

Accepted Answer

The best place to get all your National Folk Festival merchandise (including our famous mugs!) is the Festival Shop, which is located in the Quokka building.

Question 5

Festival Transport

Accepted Answer

The Festival runs a shuttlebus on site for the convenience of our patrons. More information will be provided soon.

Question 6

Instrument Lock Up

Accepted Answer

• The Instrument Lock Up  is the best place for instrument storage on site, catering to performers and patrons alike. If you have an instrument you’d like to play at the Festival, and need somewhere secure and dry to store it, feel free to pop in and visit our Instrument Lock Up Team, located in the Conference Centre. 
 • While every effort is made to ensure all instruments are kept safe and secure at the Festival,  the National Folk Festival takes no responsibility for lost, damaged or stolen instruments. Those who choose to use the Instrument Lock Up  facility do so at their own risk.

Question 7

Lost & Found Property

Accepted Answer

• If you’ve lost an item at the Festival, or found something and want to hand it in, Lost & Found Property is the place to go.  
 • You can also view found items in real time on our website. 
 • The Festival takes no responsibility for lost, damaged or stolen property.

FREQUENTLY ASKED QUESTIONS

Address: Exhibition Park in Canberra
Visitors by appointment only.

Email: info@folkfestival.org.au

Phone/Office hours: 10am-4pm Monday-Friday.

Phone: +61 2 6262 4792

Post: PO BOX 179, Mitchell ACT, 2911 Australia

ABN: 96 058 761 274

FREQUENTLY ASKED QUESTIONS

Address: Exhibition Park in Canberra Visitors by appointment only. Email: info@folkfestival.org.au Phone/Office hours: 10am-4pm Monday-Friday. Phone: +61 2 6262 4792 Post: PO BOX 179, Mitchell ACT, 2911 Australia ABN: 96 058 761 274

Address: Exhibition Park in Canberra
Visitors by appointment only.

Email: info@folkfestival.org.au

Phone/Office hours: 10am-4pm Monday-Friday.

Phone: +61 2 6262 4792

Post: PO BOX 179, Mitchell ACT, 2911 Australia

ABN: 96 058 761 274