FREQUENTLY ASKED QUESTIONS
We have compiled a list of answers to commonly asked questions below. We love curious folks, so if you need further information or you would like to ask something else, please use the contact form below or email info@folkfestival.org.au
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The results and winners of our 2025 Festival raffle can be found here.
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EMERGENCY AND GENERAL INFORMATIO
The National Folk Festival is located at EPIC (Exhibition Park in Canberra). 10 Flemington Rd. Mitchell ACT 2602
For all major medical emergencies call 000. First Aid services are available near the Flemington Road Ticket Office, in Central Park. All security staff are able to render basic first aid assistance and are available 24 hours.
For non-urgent issues, the Festival Office operates between the following hours: Thursday - Sunday: 8am - 10pm Monday: 8am - 8pm For urgent issues, a 24-hour Emergency Control Centre (ECC) operates on site. They assist with emergencies, medical or otherwise, and can coordinate with Security for issues such as offensive behaviour, underage drinking, theft, vandalism, excessive noise in the campgrounds, safety concerns, and unauthorised entry to site.
Please report all lost children to the Festival Office, Festival Security or Emergency Control Centre. All children at the Festival have a parent or guardian phone number logged against their wristband.
Footwear must be worn at all times whilst in the Festival Entertainment Zone.
No animals are permitted on the Festival site, with the exception of registered Assistance Animals. All Assistance Animals must be registered with the Festival prior to arrival. For more information on Assistance Animals at the Festival, please visit our Accessibility page.
Offensive behaviour, theft and vandalism will result in removal from the Festival site. In this situation, no refund will be given, per the Festival’s Refund Policy.
The Festival is a licensed venue. BYO alcohol is not permitted. Police will be notified of all instances of underage drinking or secondary supply of alcohol. Offenders will have their wristband removed and be escorted off the Festival site.
There is strictly no glass within the Festival Entertainment Zone.
No wristband, no entry. Festival wristbands must be worn at all times on the Festival site.
Discretionary bag checks may be conducted. All patrons are responsible for their own wristbands/tickets.
Lost, damaged or misplaced wristbands will not be reissued unless agreed by the Festival Director.
All vehicles on the Festival site must display a valid vehicle pass.
Festival Bars are conducted according to ACT licensing regulations. It is an offence to sell or supply liquor to any person who is intoxicated or under 18 years of age. Underage drinking and secondary supply of alcohol to minors will not be tolerated and offenders will be referred to the police. There is no BYO alcohol permitted in the Festival Entertainment Zone. No glass bottles, including water bottles are permitted in the Festival Entertainment Zone. All glass will be confiscated by Security personnel. No alcohol is permitted to leave the Festival Entertainment Zone.
The Festival Entertainment Zone is smoke-free, including e-cigarettes and vapes. Smokers are asked to smoke or vape within one of our unlicensed, designated outdoor smoking areas.
All patrons carrying bags will be required to present their bags for inspection when entering the Festival Entertainment Zone.
Prohibited items include:
Glass (Including food containers and bottles)
Knives and weapons
Alcohol and illicit substances
Fire-twirling equipment, sparklers and flares
These items are prohibited for the safety of all staff, volunteers and attendees.
Flemington Road Ticket Office, Gate 2 - Open to members of the public arriving by bus, tram or being dropped off in private vehicles or taxis. Disability and VIP Parking only at this Gate.
Old Well Station Road Ticket Office, Gate 7 - At the northern end of EPIC, Gate 7. Most Season and Day Ticket holders will use this Gate. Season + Camping ticket holders must use this entrance for initial entry.
Depending on where you’re located, you may like to walk to the Festival. The Flemington Road Entry is the easiest to access on foot.
You can use the journey planner at https://www.transport.act.gov.au/getting-around/journey-planner to plan your route. Make sure you select ‘Walking’ under the ‘Options’ tab.
FESTIVAL SERVICES
Pedal Power operates a bike minding area with bike racks near the Flemington Road entry (Gate 2). We recommend Festival attendees bring their own bike locks for added security. The Festival takes no responsibility for lost, stolen or damaged bikes.
The Festival Office is located in the Entertainment Zone. It’s a hub of on-site information for patrons, performers and volunteers, so if there’s something you need help with or would like to know, please pay a visit and our friendly team will assist you.
The best place to get all your National Folk Festival merchandise (including our famous mugs!) is the Festival Shop, which is located in the Quokka building.
The Festival runs a shuttlebus on site for the convenience of our patrons. More information will be provided soon.
The Instrument Lock Up is the best place for instrument storage on site, catering to performers and patrons alike. If you have an instrument you’d like to play at the Festival, and need somewhere secure and dry to store it, feel free to pop in and visit our Instrument Lock Up Team, located in the Conference Centre.
While every effort is made to ensure all instruments are kept safe and secure at the Festival, the National Folk Festival takes no responsibility for lost, damaged or stolen instruments. Those who choose to use the Instrument Lock Up facility do so at their own risk.
If you’ve lost an item at the Festival, or found something and want to hand it in, Lost & Found Property is the place to go.
You can also view found items in real time on our website.
The Festival takes no responsibility for lost, damaged or stolen property.